Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!

Top 5 Questions

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Q

Is theLotter Kenya connected to official lottery organisations?

A

theLotter Kenya acts as an independent, third-party lottery ticket purchasing service. We do not operate under the authority of any official lottery body or run a lottery of our own. Since its inception in 2002, theLotter Kenya has offered customers the freedom to play more than 50 top lotteries from around the globe by purchasing official lottery tickets online. The concept is simple, and so is the process. theLotter Kenya bridges the gap between you and your favourite lotteries, providing you with the possibility of winning the biggest jackpots; the latest draw results, and giving you the most important news from the lotto world. To read more about how our service works, please click here.

Q

How will I find out if I win?

A

When you play the lottery online at theLotter Kenya, you don’t have to check lottery draw results yourself to see if you won prizes. We will notify you whenever you win with an automatic email. At the same time, your private account on theLotter Kenya will be updated and you will be able to view the draw details and your win in the Wins section. To find out about your win in the fastest way possible, sign up for theLotter Kenya’s FREE SMS winning alerts by clicking here.

Q

How do I request a results alert for a lottery?

A

theLotter Kenya iPhone App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

theLotter Kenya iPad App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Move the slide button to the on/off position next to the lotteries for which you would like to receive/stop receiving email result alerts.

theLotter Kenya Android App:

Tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. Check/uncheck the lotteries for which you would like to receive/stop receiving email result alerts.

Q

How do I see my lottery results alerts?

A

For theLotter Kenya iPhone App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can manage the list by moving the slide button to the on/off position.

For theLotter Kenya iPad App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can manage the list by moving the slide button to the on/off position.

theLotter Kenya Android App:

To see the lotteries for which you are receiving email result alerts, tap on the menu at the top left of the screen, click on Free Services and select Result Alerts. You can check/uncheck lotteries to manage the list.

Q

How do I set up jackpot alerts?

A

theLotter Kenya iPhone App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

theLotter Kenya iPad App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

theLotter Kenya Android App:

Tap on the menu logo at the top left of the screen, click on Free Services and select Jackpot Alerts. You can request an immediate email alert when a lottery jackpot reaches the amount you specify in your preferences. Make sure to click Save at the top of the screen to save your preferences.

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