Frequently Asked Questions

Choose a category below for immediate online lottery help! If our FAQ section has not answered your inquiry, please contact us and our Customer Service team will be happy to further assist you!
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theLotter Kenya iOS and Android Apps

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Q

Can I use my existing theLotter Kenya account to log in to theLotter Kenya apps and vice versa?

A

Yes. Your theLotter Kenya account is a single account that can be used on thelotter.ke as well as in theLotter Kenya iOS App and theLotter Kenya Android App. Your lottery play transactions, alerts and preferences will apply and be available on all platforms.

Q

Can I play using the Lottery Results - theLotter Kenya apps?

A

Yes you can! You can view all the lotteries that are offered on thelotter.ke, together with the jackpot amount and time remaining until the next draw. In order to play from the apps, simply tap the BUY A TICKET button for the lottery you wish to play and select the number of lines or systematic form you wish to purchase. Enter the required number of guesses manually, including any additional numbers needed, or tap on the orange QUICK PICK button to have your numbers automatically generated. Confirm your purchase and good luck in the next draw!

Please note: as part of the process you will be transferred to theLotter Kenya’s website to complete your purchase. Login and number selection carry over automatically from the app to the website.

Q

What free services do the Lottery Results - theLotter Kenya apps offer?

A

As well as giving you free access to results and information for lotteries around the world, you can customise and receive the following alerts for free:

  • Results Alerts - receive a notification by email when the winning lottery numbers for your favourite lotteries are published on our website.
  • Jackpot Alerts - set a minimum jackpot amount and receive a notification whenever a lottery jackpot prize reaches the amount you specified.
  • Lottery Results Checker - enter your ticket numbers and check if you are a winner. You can even check up to 10 draws back.

Q

How do I set up lottery results alerts?

A

To receive a free email alert when the latest draw results for your favourite lotteries are published, tap on My Account, click on Alerts, and select Results Alerts. You can manage the list by adding lotteries to follow, or by clearing your selections.

Q

How do I set up jackpot alerts?

A

To set up a free jackpot alert and receive an email whenever a jackpot passes the amount you specified, tap on My Account, click on Alerts, and select Jackpot Alerts. You can manage the list by selecting a new jackpot amount, or by choosing 'no jackpot alerts' to stop receiving the email notifications.

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